Cancellation, Return and Refund Policy
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons:
- The specific product/model is out of Stock.
- The order could not be shipped within the specified timeline.
- On customer’s request
- The shipping address is not serviceable.
- Any other reason beyond the control of merchants or India times.
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- Established defect in the product which the seller is not able to either replace or repair.
- Correct product could not be delivered.
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Customer refuses to take the delivery, a refund would not be applicable in case of perishable products.
- Products damaged during transit and delivery not accepted.
Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
- The refund shall be processed only after the product is shipped back and received by merchant.
- Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
- Any charges levied as delivery charge or service charge is not eligible for refund.
Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.
We offer you complete peace of mind while ordering at sucowfresh.com(portal). You can return milk item within the same day of delivery and other products within 48hours of delivery. Please don’t use the product and maintain original seal and packaging. Opened or damaged product will not be returned.
If an item is found defective, please get in touch with our customer care within 1 day of receipt of the product. Customer care details are provided in the Contact Us page of the website. When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue either a full refund or a different item in exchange, as per your request.
If you are not satisfied with what you have bought, we will gladly take it back within 1 day from the date of delivery. If you have paid by card, then we will reverse the payment only when the product purchased by you is found defective.
To coordinate a return
Please call us at customer care number within 1 day of receiving the product. Please also ensure that we should receive the product back within 1 day of sending us the request, otherwise the product will be ineligible for return.
Once we receive the package, we will issue a refund of the purchase amount as store credits. You can redeem your store credit towards future purchases from us. In case the return is found ineligible for refund, we will courier the product back to you.
We will strive to close the issue within 7 days of receiving the product.
Following shall NOT be eligible for return or replacement
- Damages due to misuse of product.
- Incidental damage due to malfunctioning of product.
- Some special rules for promotional offers may override “1 Day Returns Policy”
- Please connect with our customer care via email or call.
- The customer care team will validate the request by checking the timelines, product type etc and shall take the request for refund or exchange.
- Follow the instructions of customer care carefully for packaging and returning the product using courier services.
A refund can be refused if the following conditions are met.
- The product is returned beyond the required return date, or you have not informed us about the concern during the warranty period.
Subscription cancelation policy:
Customer can cancel/stop their subscription using Sucow fresh website or by reaching out to the customer care support.
Multiple Accounts cannot be created with same address, if found then Country Delight has the right to cancel/stop the Customer’s subscription
Note: Working Days are Monday to Friday excluding holidays
Billing policy and payment
- The billing cycle for customer is 30days, i.e., bill is generated once a month.
- Bill can be paid through cash, net banking and UPI.